Privacy Policy

Olma Hotel & Suites

Effective Date: 25/06/2025

At Olma Hotel & Suites (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our guests, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, visit our properties, or use our website: www.olmahotelandsuites.com

INFORMATION WE COLLECT

We may collect the following types of personal information:

1.1 Information You Provide

Contact details: Name, email address, phone number

Booking information: Stay dates, room preferences, special requests

Payment information: Credit/debit card details (processed securely through third-party providers)

Identification documents: Passport or ID (for check-in, if required)

Communications: Emails, messages, reviews, and feedback

1.2 Information Collected Automatically

IP address, browser type, and device data

Website usage and browsing behavior

Cookies and tracking data (see Section 5)

1.3 Information from Third Parties

Online booking platforms (e.g., Airbnb, Booking.com)

Social media platforms, if you interact with us there

Marketing or referral partners

HOW WE USE YOUR INFORMATION

We use your personal data to:

Confirm and manage reservations

Communicate before, during, and after your stay

Improve our customer service and guest experience

Process payments and issue invoices

Send promotional offers and event invitations (with your consent)

Comply with legal obligations and hotel regulations

Enhance our website functionality and marketing effectiveness

DATA SHARING & THIRD PARTIES

We may share your data with:

Trusted third-party service providers (e.g., payment processors, marketing platforms)

Government authorities, when required by law

Our internal hotel and corporate team (The Wawa Group Ltd.)

We do not sell your personal information.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. Access is restricted to authorized personnel, and all payment data is encrypted via secure processing partners.

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to improve functionality, personalize your experience, and analyze site traffic. You can disable cookies through your browser settings, though some features may be limited.

YOUR RIGHTS

You may request to:

Access the personal data we hold about you

Correct or update your information

Withdraw consent for marketing communications

Request deletion of your data (where applicable by law)

To make such requests, contact us at: reservations@thewawagroup.com

DATA RETENTION

We retain your data only as long as necessary for the purposes listed above or as required by law (e.g., tax and guest recordkeeping).

CHILDREN’S PRIVACY

We do not knowingly collect personal data from individuals under the age of 18 without parental consent.

INTERNATIONAL DATA TRANSFERS

As a Ghana-based business, your data may be stored or processed in Ghana or other countries depending on our third-party service providers. We ensure adequate data protection standards are upheld.

UPDATES TO THIS POLICY

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact:

Olma Hotel & Suites

Email: admin@olmahotelandsuites.com

Phone: +233 53 737 3746

Address: HR7F+842, Dadebu Rd, Accra